Shipping policy

AGL Supply — Shipping Policy

Last updated: March 2026

All orders are processed within 1–2 business days after payment confirmation
Orders are not processed or shipped on weekends or public holidays
You will receive a shipping confirmation email with your tracking number once your order has been dispatched
During high demand periods (sales, holidays) processing may take slightly longer

⚠️ These are estimated timeframes and are not guaranteed. Delays may occur due to customs clearance, carrier issues, or high demand periods.

We ship to most countries worldwide. However please note:

International orders may be subject to customs duties, import taxes, and fees imposed by your country
These charges are the sole responsibility of the customer
AGL Supply has no control over customs delays or charges
We are unable to predict what your customs fees may be — we recommend checking with your local customs office before ordering

Once your order ships you will receive a tracking number via email
You can track your order at 17track.net or directly on our website
Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation
If your tracking hasn't updated in 10 business days please contact us

Please double-check your shipping address before completing your order
AGL Supply is not responsible for orders delivered to incorrect addresses provided by the customer
If you notice an error in your address contact us immediately at info@aglsupply.com — we can only make changes within 24 hours of purchase

AGL Supply is not responsible for packages that are lost or stolen after confirmed delivery
If your tracking shows delivered but you haven't received your package:
1. Check with neighbours and building reception
2. Contact your local post office
3. If still unresolved contact us at info@aglsupply.com and we will investigate with the carrier

If your order arrives damaged:

Take clear photos or video of the damaged item and packaging immediately
Contact us within 48 hours of delivery at info@aglsupply.com
We will arrange a free replacement or full refund — no return shipping required

We are currently unable to ship to the following:

If you are unsure whether we ship to your location feel free to contact us before ordering.

During major holidays (Christmas, Chinese New Year, Singles Day) please expect:

Processing delays of 3–5 extra business days
Longer delivery times due to high carrier volume
We recommend ordering at least 4–6 weeks early for guaranteed holiday delivery

For any shipping related questions:

AGL Supply 📧 info@aglsupply.com 🌐 www.aglsupply.com

We aim to respond within 24–48 business hours